Shipping and Refund Policies

Shipping Policy

Coverage  

We ship the products across India as well as to the international locations.

How much does shipping cost?

For Indian Locations:

For orders less than Rs.499 shipping is Rs 80. All orders above Rs.499 are FREE Shipping.

We use multiple courier companies like Bluedart, Aramex, Fedex, First Flight, Delhivery etc to ship your products. In addition certain sellers will ship their products by themselves in which case the courier company might be different.

For International Locations:

As of now, we are not shipping outside India due to some custom problems.

Who actually ships the products?

To ensure efficient shipping of products we ship the product to you in 2 ways :
- Directly shipped from NaturalMantra.com warehouse
- Shipped directly from the seller

So keep in mind that sometimes you will receive two separate boxes, which very well may arrive at different times.

We will email you a tracking number when your products get picked up by the shipper.

When do products ship?

For items stocked and shipped by NaturalMantra.com the item ships in 48 hours.
For items stocked and shipped directly from the seller the item ships in 48-72 hours.

Some products have to be ordered specially from the manufacturer and may take additional time. Any additional processing time will be noted in the product detail page.

International shipping - Can I get products shipped outside of the India ?

Yes, you can get these products any where in the world. The shipping charges apply based on the location.

Please email us customercare@naturalmantra.com with the products that you need.

Please note except food items and other heavy items, we can ship the rest of the products. For some countries, specific custom rules apply.

When will my product reach ?

Please provide 5 business days after you have ordered for the product to reach you. In some cases when the seller ships the product directly it may take upto 7 business days.

Damaged goods

We take extreme care in our packaging but in certain situations there may be some damage to the products.

In case the package shows signs of leakage or is showing obvious damage, we request you to not accept the package and return it to the courier agency immediately. Goods once accepted cannot be returned.

Please email us an image to customercare@naturalmantra.com within 5 days of the recieved damaged package so that we can take remedial steps

Food Products

Organic food grows organically:-) Supply of products largely depends upon farmers and nature. We do our best to provide fresh organic products to our members and to do so sometimes food products order get cancelled due to non-availibility of fresh products.

Still have questions or concerns ?

Just email us at customercare@naturalmantra.com or call at +91-7738286021 in case you need to find out about your order or delivery status. You can always find the most upto date information about your order in "My Account" on NaturalMantra.com under order status.

Refund Policy

For any reason if you wish to return or a refund needs to be initiated, we are happy to issue a store credit. Please note on account of hygiene reasons some products are not elligible for returns. They include but are not limited to Bath & body, Baby & Kids and food items etc. Incase you'd like to return an item for refund do write to us at customercare@naturalmantra.com and we'll be happy to help you out with the next steps.